Technical issues
Results and notifications
Website
- How do I start playing?
- Need to change the language of the website
- How will I know the rules of the different lotteries on the site?
- Does Jackpot.com buy Lotto Tickets?
- Can I create a lotto betting syndicate on Jackpot.com?
- Are my lotto betting winnings guaranteed?
My Account
- How can I configure my Deposit Limits?
- How do I change my password?
- I need a time limit
- I want to reopen my account.
- How to I request a Time Out or Self-exclude?
- Why is my account blocked?
My Subscription
- What happens with my subscription if I take a Time Out or Self-Exclude?
- What happens with my subscription if I close my account?
- How long does a subscription last?
- How and when are the subscription payments withdrawn from my account?
- What is a subscription?
- I want to check the status of my subscription
Payments
- How long will it take for a withdrawal to reach my bank account?
- Why has my withdrawal request been refused?
- Why is my withdrawal request listed as “pending”?
- Which withdrawal methods can I use?
- How do I withdraw winnings to my bank account?
- I made a deposit, but it was not credited to my Jackpot.com account?
Purchases and Winnings
- Can I claim my jackpot prize anonymously or do I have to expose my personal details if I win?
- What are secondary winnings?
- What are jackpots and is there a tax requirement on my lottery winnings?
- How will I find out if I win?
- What happens if I win the Jackpot and how will I be paid?
- How do I receive and use my winnings?