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  2. Purchases and Winnings

Purchases and Winnings

Here, you can find information about purchases made on our website as well as your winnings information.

  • Can I claim my jackpot prize anonymously or do I have to expose my personal details if I win?
  • What are secondary winnings?
  • What are jackpots and is there a tax requirement on my lottery winnings?
  • How will I find out if I win?
  • What happens if I win the Jackpot and how will I be paid?
  • How do I receive and use my winnings?
  • I need to see all of my transactions history
  • Can I see the numbers I’ve played before the draw takes place?
  • How do I bet on a lottery?
  • I received free spins upon purchase but can't find them
  • How can I change my numbers?
  • The numbers are preselected, how can I choose my own?
  • I can't find my scratchcards
  • I can't see my numbers
Help Center

Customer Support

Visit our Contact Us page, and contact our Customer Support Representatives who are waiting to provide you with professional service via email, chat, and phone every day of the week between 11:00 CET and 23:00 CET.

Support

About Us
Contact Us
How to Play
FAQ
Affiliate Program

Site Policy

Terms and Conditions
Bonus Terms and Conditions
Privacy Policy
Player Protection
Site Map

Trust

MGA
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18+
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Visit our Contact Us page, and contact our Customer Support Representatives who are waiting to provide you with professional service via email, chat, and phone every day of the week between 11:00 CET and 23:00 CET.

  • About Us
  • Contact Us
  • How to Play
  • FAQ
  • Affiliate Program
  • Terms and Conditions
  • Bonus Terms and Conditions
  • Privacy Policy
  • Player Protection
  • Site Map
  • MGA
  • gambleaware
  • 18+
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© Lottomatrix Operations Limited
Lottomatrix Operations Limited, a company registered with the registrar of companies in Malta (with registered office at: Vincenti Buildings, 28/19, (Suite no. 1969), Strait Street, Valletta VLT 1432, Malta), is Operating Jackpot.com. Lottomatrix Operations is Licensed and Regulated By the Malta Gaming Authority; License Reference MGA/B2C/362/2016 issued on 13/02/2017.

Gambling can be addictive. Please bet responsibly.