How to I request a Time Out or Self-exclude?

Although we love having you around, if you think you need a time out you can always choose between a “Time Out” or a “Self-Exclusion”:

Time Out: This “Temporary Suspension” is a short break which gives you the option of suspending your access to your Jackpot.com account for a predefined period, ranging from 24 hours up to 1 month. During the selected period, you will not be able to log into your account nor carry out any transaction on Jackpot.com. After the period has elapsed, the “Time Out” shall be automatically removed, and you will be able to access your Jackpot account and carry out any transactions exactly from where you left it.

Or,

Self-exclusion: This option allows you to choose how long you would like to suspend your access to your Jackpot account for a predefined period, ranging from six (6) month up to five (5) years, or indefinitely. If you chose the Self-exclusion option, your account shall be suspended for a minimum period of six (6) months following the Malta Gaming Authority requirements. During the selected period, you will not be able to enter your account nor carry out any transaction on Jackpot.com. After the period has ended, you will need to contact our Customer Experience Team to remove your Self-Exclusion and reopen your Jackpot account.

If you Self-excluded for a predefined period, your account shall only be reopened 24 hours after contacting our Customer Experience Team requesting the removal of your Self-exclusion.

If you Self-excluded for an indefinitely period, your account shall only be reopened 7 days after contacting our Customer Experience Team requesting the removal of your Self-exclusion.

You can configure these options by visiting the Responsible Gambling section of your account as follows:

- Go to “My Account” section in the top right corner.

- Click the “Account Details” tab.

- Head to the “Account Status” section.

- Choose between “Temporary Suspension” or “Self-Exclusion”.

- Choose how long you would like to suspend access to your account for.

- And click on the “Save” button.

If you require help in taking a break, contact our Customer Experience Team who will gladly assist you through the process via LiveChat, by phone or by email to support@jackpot.com.

PLEASE NOTE: if you have any active Subscriptions please read our FAQ “What happens with my subscription if I take a Time Out or Self-Exclude?”.

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