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My Account

Everything about your account on our website.

  • How can I configure my Deposit Limits?
  • How do I change my password?
  • I need a time limit
  • I want to reopen my account.
  • How to I request a Time Out or Self-exclude?
  • Why is my account blocked?
  • I need to update my address
  • I need to update my name
  • I need to update my date of birth
  • Forgot my email, what do I do?
  • Why is your website not available for my country?
  • How long does it take to verify my account?
  • How can I send you the documents for verification?
  • What documents are accepted for account verification?
  • Why am I required to verify my account?
  • How do I get notified about results?
  • How to close my account?
  • Forgot my password
  • Facebook login
  • How to update account details?
  • How to register?
Help Center

Customer Support

Visit our Contact Us page, and contact our Customer Support Representatives who are waiting to provide you with professional service via email, chat, and phone every day of the week between 11:00 CET and 23:00 CET.

Support

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Trust

MGA
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Visit our Contact Us page, and contact our Customer Support Representatives who are waiting to provide you with professional service via email, chat, and phone every day of the week between 11:00 CET and 23:00 CET.

  • About Us
  • Contact Us
  • How to Play
  • FAQ
  • Affiliate Program
  • Terms and Conditions
  • Bonus Terms and Conditions
  • Privacy Policy
  • Player Protection
  • Site Map
  • MGA
  • gambleaware
  • 18+
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© Lottomatrix Operations Limited
Lottomatrix Operations Limited, a company registered with the registrar of companies in Malta (with registered office at: Vincenti Buildings, 28/19, (Suite no. 1969), Strait Street, Valletta VLT 1432, Malta), is Operating Jackpot.com. Lottomatrix Operations is Licensed and Regulated By the Malta Gaming Authority; License Reference MGA/B2C/362/2016 issued on 13/02/2017.

Gambling can be addictive. Please bet responsibly.