Your account may have been blocked because we are legally obliged by the Malta Gaming Authority, to carry out checks to ensure all your sign-up information is correct. For example, we must ensure you are over 18 and thus legally allowed to wager, but there are also other checks we need to make.
You will have been contacted by our Customer Experience Team who will have requested some documents from you. If you could kindly reply to that email with the correct documents, then your account will be unlocked. While it is blocked, we are not allowed to let money leave your account, but any active entries you have will still go on and any winnings on those entries will still be credited to your account.