We take our duty of customer care very seriously. As we are licensed and regulated by the Malta Gaming Authority, we are obligated to ensure that all our players who win prizes are paid promptly and in full. All prizes won by players on jackpot.com will be paid as if you were redeeming a winning ticket in a shop, and we will endeavor to get your winnings to you as soon as possible.
Jackpot.com is based on an insurance-based lottery model, meaning, you bet on the outcome of the official draw. By participating in an insurance-based lottery model, like ours, you essentially get the same experience as if you were entering the official lottery.
With the smaller winnings/smaller tier prizes, we'll pay you directly from the private fund that we have, accumulated from the sales for that particular draw.
For the larger winnings/larger tier prizes/jackpot, we are covered by our insurance which also guarantees your payout.
We are regulated by the MGA and UKGC, and in order to hold these licenses we have to abide by the rules and regulations which means that payouts are guaranteed.